This policy explains how Schleich handles information submitted through the website. The site is designed for product questions, play guidance and contact requests, so we collect only the details needed to respond in a useful way.
Inquiry forms may ask for your name, email, phone number, play interest and message. You may choose to include an age range, gift occasion or product category so our reply can be more relevant.
Submitted information is used to answer your request, route toy category questions and improve website content. We do not require sensitive child information, and visitors should avoid sending private details that are not needed for the inquiry.
The website may use ordinary technical logs or analytics to understand page performance and search behavior. These tools help us keep navigation, product pages and blog content easier to use.
You can ask us to update or remove inquiry information by contacting us through the website. We will respond in a reasonable timeframe and may keep limited records when required for security or legal reasons.
Privacy Question